Reservations Affected By Coronavirus 2019 (COVID-19)
We know there is a great deal of anxiety around traveling right now. The COVID-19 situation is unprecedented and as a small, family-run property we are doing our best. When you book a room, that room is not bookable for others, so any last-minute cancellations are difficult for us. If you have any questions about an upcoming reservation, please email us at firstname.lastname@example.org. Be sure to read more about the precautions we are taking and the current travel situation to Hawaii on our Travel Safe webpage.
Reserve a Room
Use our online reservation system to view availability and to reserve a room. Be sure to view any promotional offers and enter the promo code in the box located on the upper right hand corner of the online reservation page. The best rate can always be found by booking directly with us. If you find a lower rate through an online travel agency (OTA), we will match that rate and give you an additional 5% discount. View our three rooms.
Payment | Deposits
Reservations booked directly with Hale 'Ohu, no deposit is required at the time of booking. The full reservation amount will be processed seven (7) days before arrival with the credit card provided when booked. A credit card is required at the time of booking your reservation.
When you book directly with us, the cancellation policy is more flexible than reservations made with third-party booking sites. To cancel your reservation booked directly with us, email email@example.com. The following is the cancellation schedule for reservations made after January 15, 2021:
Cancellations received eight (8) days or more before arrival: 100% refund.
Cancellations received seven (7) days or less before arrival: No refund. Total amount of reservation will be forfeited.
Refunds can only be issued to the original form of payment.
Reservations Booked with Third Party Sites or Online Travel Agencies
Reservations made via a third-party booking site such as Expedia (Hotels.com, American Express, Orbitz, Travelocity, Trivago, etc.) or Booking.com should reference the deposit/pre-payment and cancellation policies outlined in the reservation details on those sites. These polices may differ from our direct booking policy.
For a third-party booking, cancellations must be made directly with the third party. Please contact their customer support team to process a cancellation. The cancellation policy agreed to at the time of booking will be enforced.
Terms and Conditions
To provide a great experience for our guests, we do not overbook. As a small family-run B&B, we have only three rooms, so when you book a room it is no longer available to be booked for other guests. When you make a reservation, your room is guaranteed with a credit card and the reservation is subject to our cancellation policy.
Rates may vary due to seasonality, holidays and events.
Rates are based on double occupancy; 14.96% sales and accommodations taxes not included.
In-room continental breakfast is included in the room rate.
Each room is limited to two (2) adults. If booking all 3 rooms, maximum occupancy is six (6) adults.
Your credit card information is kept on file by the reservation system for 7-10 days after departure. In the unlikely event of room/property damage or loss/damage of room contents, your card will be charged and you will be notified.
We reserve the right to switch rooms booked.
We reserve the right to refuse service.
This is an adults-only property. If you do not comply with this policy, your reservation will be cancelled and your entire reservation amount forfeited.
Cancellation/Early Departure Policy for Special Circumstances
Since Volcano is a remote destination, cancellations are challenging for a small property like Hale 'Ohu. Guests are encouraged to purchase travel insurance to cover cancellation fees if your travel plans change. Learn more about travel insurance.
Guests agree to the cancellation policy at the time of booking whether the reservation was made directly with Hale 'Ohu or via an Online Travel Agency (OTA) site such as Expedia or Booking.com. If you booked with an OTA, review the confirmation from the OTA for the cancellation policy. You will need to contact the OTA to cancel your reservation.
If you wish to cancel your reservation for any of the following reasons, please be aware the cancellation policy agreed to will be enforced. However, the cancellation penalty can be waived for direct bookings if the reservation is re-booked within two (2) years of your original arrival date.
Hawai'i Volcanoes National Park closure
Flight(s) cancelled or changed
Change in your travel plans
COVID-19 travel requirements
Reservations that need to be cancelled for any of the following reasons, will receive a 100% refund if they occur within seven (7) days of your arrival date:
Hilo or Kona airport is closed due to severe weather conditions.
Flooding is occurring at Hale 'Ohu's property or along Old Volcano Road between Pearl and Haunani Streets.
Wind damage at Hale 'Ohu's property.
Driving conditions from Hilo or Kona are deemed unsafe by a Civil Defense official notification.
Local authorities order a mandatory evacuation of Volcano Village.
Centers for Disease Control and Prevention (CDC) issues an advisory for travelers to avoid all nonessential travel to Hawai'i.