Coronavirus 2019 (COVID-19) Update

We know there is a great deal of anxiety around traveling right now. The COVID-19 situation is unprecedented and as a small, family-run property we are doing our best and ask our guests to be understanding during this evolving situation. Watch this short video: Hawaii Travel Tips about health and safety precautions to ensure that your visit is safe for both you and our local communities.

Postpone and Re-Book

Mahalo nui loa to all our guests who are choosing to postpone rather than cancel their stays with us. In these uncertain times, it gives us all something to look forward to. We truly appreciate your continued support and look forward to welcoming you to Hale 'Ohu.

  • Guests who booked directly with Hale 'Ohu, can modify/update date of stay at any time. Email us for more information and to re-book your reservation. 

  • Guests who booked with Booking.com or Expedia (Hotels.com, Orbitz, Travelocity, Trivago, etc.), will need to contact the third party online reservation company directly to modify a reservation.

Cancellations Due to COVID-19

Refer to our cancellation policies for more information. 

Hawaii’s Pre-Travel Testing Program 

The pre-travel testing program for COVID-19 started on October 15. Pre-travel testing enables travelers to avoid a mandatory 14-day quarantine if they are tested no earlier than 72 hours before their flight arrives.

Pre-Travel Testing Program:

  • Travelers who provide a negative Nucleic Acid Amplification Test (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab will be exempt from the mandatory 14-day quarantine if testing is completed no more than 72 hours in advance of arrival.

  • If a negative result is not available by time of arrival, quarantine is necessary until a negative test result is received. Please note: Hale 'Ohu B&B is not able to accommodate travelers that must quarantine.  

  • All travelers (visitors and returning residents) of all ages are subject to the pre-test requirement.

  • Individuals are responsible for the cost of the test.

  • Travelers (visitors and returning residents) will not be able to get tested upon arrival in Hawaii because this is a pre-travel testing program.

  • No commercial COVID-19 NAAT testing will be provided upon arrival at the airport. Travelers without the pre-test will be subject to the state’s 14-day mandatory quarantine.

  • The state of Hawaii will ONLY accept test results from TRUSTED TESTING AND TRAVEL PARTNERS.

  • All travelers coming into the state will be required to complete the online Safe Travels Program form.

  • Travelers will be able to upload their negative test result when they complete their travel and health forms on the Safe Travels digital system.

  • Hawaii County allows trans-pacific travelers to arrive as part of the Safe Travels program. However, out-of-state travelers will also be required to take a County administered COVID-19 test upon arrival to Hawaii Island. Visit the Hawaii County  website for more information. 

On-site Precautions

Below are some key steps we have taken at Hale ‘Ohu:

  • Guests are offered contact-less check-in or self-check-in.

    • Contact-less check-in is at our office. We have modified our office layout to provide social distancing and masks are required. 

    • Self-check-in allows you to go straight to the room. You will need to contact us in advance for this option so that we can provide instructions.

  • Guests can also take advantage of our express check-out option.

  • Hand sanitizer is available at the check-in counter.

  • Masks are required at check-in and during any visits to the office. 

  • Each of our three rooms have private entrances and you do not share any space with other guests, which limits interaction.

  • Breakfast is already provided in your room, which again limits interaction.

  • We have added enhanced cleaning measures to our normal high-standard of cleaning. All high-touch surfaces including doorknobs, light and lamp switches, TV remotes, counter-tops, cabinet pulls and shower fixtures. etc. will be disinfected between guests and every day of your stay.

  • We are trained and certified in safe food handling practices.

Safety Measures for Visitors

  • Masks – Always wear a mask in public. The mask must cover your nose and mouth. The only time you do not need a mask is when you are exercising or swimming. 

  • Social Distance – Maintain 6 feet (2 meters) of physical distance from others while inside businesses and outside enjoying Hawai’i. 

  • Hygiene – Wash your hands frequently for 20 seconds each time and refrain from touching your face. If you cannot wash your hands, use hand sanitizer (60% alcohol or higher).

  • Limited Gatherings – At beaches and parks, gatherings are limited to five people. 

  • At Restaurants – Reservations are required for indoor dining and limited to parties of no more than five people per table. Masks must be worn at all times when dining indoors at restaurants, except when you are eating and/or drinking.

  • At Hawai’i Volcanoes National Park – View the park’s website for the measures taken at the park and what you can expect as a visitor. 

  • At Indoor Attractions or Shopping – All indoor business requires a mask to be worn while waiting to enter the business and when inside. Before entering a business, use the hand sanitizer at the entrance.

COVID-19 Timeline for Hawai'i:

  • On March 22, the Hawaii Volcanoes National Park closed to visitors.

  • On March 25, the State of Hawaii issued a stay-at-home order due to concerns around the potential spread of COVID-19 throughout the state. This is currently valid until June 30. 

  • On March 26, the State of Hawaii issued a mandatory 14-day quarantine for all incoming visitors. This is currently valid until November 30.

  • On April 1, the State of Hawaii issued a mandatory 14-day quarantine for all inter-island travel

  • As of May 20, most state parks and Hawaii County beaches are open.

  • As of June 12, most restaurants, grocery stores and retail shops are open on Hawaii Island. Some restaurants offer limited indoor seating, but most offer take-out meals. Bars remain closed.

  • As of June 15, many parts of the Hawaii Volcanoes National Park are open. Visit the HVNP website for a list of what is open. 

  • On June 16, all inter-island travelers will be exempt from the 14-day quarantine. Be sure to complete the mandatory Traveler Health Form

  • On July 13, the State of Hawaii announced it will be delaying the launch of the state’s pre-travel testing program until September 1. The program was previously announced to begin on August 1.

  • On August 11, the mandatory 14-day inter-island self-quarantine has been partially reinstated

  • On August 18, the State of Hawaii announced it will again be delaying the launch of the state’s pre-travel testing program until October 1. 

  • On September 1, the State of Hawaii will launch the mandatory Safe Travels App.

  • On September 16, the State of Hawaii announced it will again be delaying the launch of the state’s pre-travel testing program until October 15. 

  • On October 13, Hawaii Island's mayor announced the requirement for a second COVID test upon landing at the island's three airports. Details include: 

    • This antigen test will provide results within 15-20 minutes.

    • The cost of the rapid COVID-19 arrival test will be borne by Hawai‘i County.

    • Testing will be managed by Hawai‘i County Civil Defense Agency staff and administered by Premier Medical Group Hawai’i.

  • On October 15, Hawaii’s pre-travel testing program for out-of-state travelers launched. 

  • On October 21, inter-island travelers to the Island Of Hawai'i can avoid the 14-day quarantine with a negative COVID-19 test. Visit the County of Hawai'i's website for more information. 

  • On October 27, the State of Hawaii announced that the Pre-Travel Testing Program will expand to include Japan on November 6. Visit the program's website for more information. 

  • On November 19, the State of Hawaii announced the Canadian Trusted Testing Partners program will launch mid-December.

  • On November 19, the State of Hawaii announced beginning November 24, travelers wishing to bypass the 14-day mandatory quarantine must have their negative COVID-19 test results – from a trusted testing partner – prior to departure for Hawaii. If test results are not available before boarding the final leg of the trip, the traveler must quarantine for 14 days or the length of the stay, whichever is shorter.

Stay informed about the COVID-19 virus and view up-to-date information from these agencies:​

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