Coronavirus 2019 (COVID-19) Update

We know there is a great deal of anxiety around traveling right now. Since this situation is new to everyone, we are all working on a month to month basis with upcoming reservations. Right now, we are focusing on reservations until May 31. 

Postpone and Re-Book

Mahalo nui loa to all our guests who are choosing to postpone rather than cancel their stays with us. In these uncertain times, it gives us all something to look forward to. We truly appreciate your continued support and look forward to welcoming you all to Hale 'Ohu when the current situation is resolved. 

  • Guests who booked directly with Hale 'Ohu, can modify their reservation at any time. We will honor your reservation for up to one year from your original arrival date. Email us for more information. 

  • Reservations made via third party booking sites such as Booking.com and Expedia (Hotels.com, Orbitz, Travelocity, Trivago, etc.), guests will need to contact the third party directly to modify a reservation.

If you have an up coming reservation, please email us with any questions.

Modified Cancellation Policy for Reservations 

  • Guests who booked directly with Hale 'Ohu, for a planned stay until May 31, 2020, can cancel their reservation without penalty at least 72 hours before arrival.  

  • Reservations made via third party booking sites such as Booking.com and Expedia (Hotels.com, Orbitz, Travelocity, Trivago, etc.), for a planned stay until May 31, 2020, guests will need to contact the third party directly for assistance. Refunds and penalty waivers will only be made if travel restrictions are still in effect. Check if your trip insurance or the credit card used will cover cancellation fees. 

Latest News

  • From March 22, the Hawaii Volcanoes National Park is closed until further notice. 

  • From March 25 and extending through April 30, the entire state is under a stay-at-home order due to concerns around the potential spread of COVID-19 throughout the state.

  • From March 26, the State of Hawaii is instituting a mandatory 14-day quarantine for all incoming visitors.

  • All state parks and Hawaii County beaches are closed to visitors.

  • Most restaurants and grocery stores are open. However, food outlets can now only offer take-out meals. 

Stay informed about the COVID-19 virus and view up-to-date information from these agencies:

Traveler Health Precautions

Practicing good hygiene is your best defense. Here are some steps to stay healthy while traveling:

  • Wash hands frequently, with soap and hot water, for at least 20 seconds.

  • If you can't wash your hands, use hand sanitizer (60% alcohol or higher).

  • Purchase facial tissues and alcohol-based sanitizing wipes.

  • Cover your mouth when coughing (with the inside of your elbow).

  • Avoid touching your face--the eyes, nose and mouth are areas where illness can easily spread.

  • Stay hydrated--drink lots of water.

  • Get your sleep.

  • Opt out of activities if you are feeling tired or unwell.

  • If not feeling well, go to pharmacy or see a doctor. 

Below are some key steps we have taken at Hale ‘Ohu:

  • If requested in advance, we will provide self-check-in, not just for guests arriving after 6 p.m.

  • Take advantage of our self-check-out option.

  • Each of our three rooms have private entrances and you do not share any space with other guests, which limits interaction.

  • Breakfast is already provided in your room, which again limits interaction.

  • We are sanitizing all touch surfaces including doorknobs, light and lamp switches, TV remotes, counter-tops, cabinet pulls and shower fixtures. This is in addition to our normal high-standard of cleaning.

  • We are trained and certified in safe food handling practices.

Page updated: 30 March 2020