Coronavirus 2019 (COVID-19) Update

We know there is a great deal of anxiety around traveling right now. The COVID-19 situation is unprecedented and as a small, family-run property we are doing our best and ask our guests to be understanding during this rapidly evolving situation. 

Postpone and Re-Book - For Reservations Through July 31, 2020

Mahalo nui loa to all our guests who are choosing to postpone rather than cancel their stays with us. In these uncertain times, it gives us all something to look forward to. We truly appreciate your continued support and look forward to welcoming you all to Hale 'Ohu when the current situation is resolved. 

  • Guests who booked directly with Hale 'Ohu, can modify/update date of stay at any time. We will honor your reservation for up to one year from your original arrival date. Email us for more information and to re-book your reservation. 

  • Guests who booked with Booking.com, can modify/update date of stay through Booking.com (different rates may apply) or receive a voucher issued by Hale 'Ohu B&B for a future stay. Value of the voucher is the amount already paid by the guest. 

  • Guests who booked with Expedia (Hotels.com, Orbitz, Travelocity, Trivago, etc.), will need to contact the third party directly to modify a reservation or email us for guidance.

Cancellation Policy

  • Guests who booked directly with Hale 'Ohu: 

    • For reservations until June 30, 2020, can cancel their reservation and receive a 100% refund at least 14 days before arrival.

    • For reservations from July 1 to July 31, our normal cancellation policy is in effect unless stay-at-home and quarantine orders are extended. A voucher will be issued for any reservations cancelled for this period. Vouchers can be applied to new reservations until Dec. 20, 2021. Value of the voucher is the amount already paid by the guest. 

  • Guests who booked via a third party booking site/online travel agency such as Booking.com and Expedia (Hotels.com, Orbitz, Travelocity, Trivago, etc.) will need to contact the third party directly for assistance with reservations until July 31. Refunds and penalty waivers are not offered for third party/online travel agency bookings for reservations from July 1 to July 31. Check if your trip insurance or the credit card used will cover cancellation fees. To avoid cancellation penalty fees, Hale 'Ohu can issue guests a voucher, to be used one year from your original arrival day. The value of the voucher will be the amount already paid. To use voucher, guests will need to book directly with Hale 'Ohu B&B. Email us for more information about obtaining a voucher for a cancelled reservation. 

Latest News

  • On March 22, the Hawaii Volcanoes National Park closed to visitors.

  • On March 25, the State of Hawaii issued a stay-at-home order due to concerns around the potential spread of COVID-19 throughout the state. This is currently valid until June 30. 

  • On March 26, the State of Hawaii issued a mandatory 14-day quarantine for all incoming visitors. This is currently valid until June 30. 

  • On April 1, the State of Hawaii issued a mandatory 14-day quarantine for all inter-island travel. This is currently valid until June 30. 

  • As of May 20, most state parks and Hawaii County beaches are open.

  • As of May 20, most restaurants, grocery stores and retail shops are open. Some restaurants offer limited indoor seating, but most offer take-out meals.

  • On May 20, Hawaii Volcanoes National Park announced limited access to the following areas: 

    • Mauna Loa Road to Kīpukapuaulu for vehicles, bicyclists and hikers, including Tree Molds. The picnic area will remain closed. 

    •  Mauna Loa Road past Kīpukapuaulu is open for hikers and bicyclists to Mauna Loa Overlook at 6,662 feet, but is closed to vehicles. 

    • Footprints Trail from Highway 11 to the Ka‘ū Desert Trail and Mauna Iki Trail junction, including the Footprints shelter (1.9 miles one way). 

    • Escape Road, for bicycling, horseback riding and hiking to the Mauna Ulu junction.

Stay informed about the COVID-19 virus and view up-to-date information from these agencies:

Traveler Health Precautions

Practicing good hygiene is your best defense. Here are some steps to stay healthy while traveling:

  • Wash hands frequently, with soap and hot water, for at least 20 seconds.

  • If you can't wash your hands, use hand sanitizer (60% alcohol or higher).

  • Purchase facial tissues and alcohol-based sanitizing wipes.

  • Cover your mouth when coughing (with the inside of your elbow).

  • Avoid touching your face--the eyes, nose and mouth are areas where illness can easily spread.

  • Stay hydrated--drink lots of water.

  • Get your sleep.

  • Opt out of activities if you are feeling tired or unwell.

  • If not feeling well, go to pharmacy or see a doctor. 

Below are some key steps we have taken at Hale ‘Ohu:

  • If requested in advance, we will provide self-check-in, not just for guests arriving after 6 p.m.

  • Take advantage of our self-check-out option.

  • Each of our three rooms have private entrances and you do not share any space with other guests, which limits interaction.

  • Breakfast is already provided in your room, which again limits interaction.

  • We are sanitizing all touch surfaces including doorknobs, light and lamp switches, TV remotes, counter-tops, cabinet pulls and shower fixtures. This is in addition to our normal high-standard of cleaning.

  • We are trained and certified in safe food handling practices.