Office Hours

Open daily from 8 to 11 a.m. and from 3 to 6 p.m.

Checking In | Checking Out

  • Check-in is from 3 to 6 p.m. Please email reservations@haleohu.com with your estimated arrival time. Due to COVID-19 procedures, we are unable to accommodate early check-in requests. However, we can store luggage with prior notice. Our check-in procedure is fully contact-less. We also offer self-check-in if you prefer to go straight to your room. For self-check-in information, please email reservations@haleohu.com for instructions.

  • Guests arriving after 6 p.m., please email reservations@haleohu.com, for self-check-in instructions. The office is not staffed after 6 p.m. Rooms are located in the green building by the parking lot.

  • Check-out is by 11 am. Express Check-out is available.  

Room Capacity

  • Each room is limited to two (2) adults only.  We cannot accommodate additional occupants including children. 

  • Each room is equipped with one (1) queen sized bed.

  • This property is not suitable for children. Children under 18 years of age are not allowed at this adults-only property. 

Pets

We welcome service animals only and require prior notice.  We do reserve the right to full reimbursement for damage caused by service animals.  When outdoors, service animal should be leashed at all times.

Smoking 

We are a non-smoking property. Smoking (of any kind) is not allowed in the room, on the patio or in the garden area. This policy is enforced, so that we can provide a smoke-free environment to all guests. Your credit card on file will be charged $250 for violating this policy.

Food in Room

You are welcome to bring back restaurant food to the room. However, food preparation is strictly not allowed. Do not use the water kettle for anything but heating water. You will be charged if the kettle needs to be replaced. Please be sure to dispose of your food waste in the garbage bin; not recycling bin.

Cookie Policy

Learn more about Hale 'Ohu's website cookie policy.